Top gym with great facilities and friendly staff that are always willing to provide support and advice. I would not recommend this gym to anyone. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Other that that-a good gym. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Your experience matters. Suggested companies are based on peoples browsing tendencies. They are still charging me 6 months later and now have sent me a bill for over 50!!! LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Would definitely recommend to a friend especially with the ladies only facility. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Join the 270 people who've already contributed. Not sit there and eat cakes.Ridicules customer service overall. Correction: non-existent customer service. Contact your local truGym via our online contact form. Join the 258 people who've already contributed. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Your experience matters. Bit apprehensive being a female in my 50s.
I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! 0 star! ?TruGym this is unlawful and action is being taken.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 Absolutely flabbergasted of the audacity and attitude she had with me. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Staff are mostly friendly and it's well worth a visit. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Be proactive by paying attention to the customer's needs and offering help or recommendations . I appreciate that it is a budget gym and the range of equipment is adequate. The gym had closed down suddenly in November 2021 and hasn't provided a refund. It does seem that there are other members who have also not been refunded. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. The response by the manager was delayed and unprofessional. This week i have attended a tone class and a body pump, both were identicle. Absolutely shocking customer service. Les Mills instructors are required to complete updated training twice a year to remain accredited.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 The pool is excellent.
Contact Spectrum Customer Service - HighSpeedInternet.com All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Absolutely shocking customer service. Suggested companies are based on peoples browsing tendencies. Poor customer service and conflicting information provided by staff! They are now pursuing me for 234 claiming I never cancelled. Companies can ask for reviews via automatic invitations. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Lots of equipment to use and is open to everyone. 2023 Trustpilot, Inc. All rights reserved. Head office failed to respond to emails! I'd be in two minds about renewing my membership next year. I've asked for head office details and the staff tell me they don't know it. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. AVOID LIKE THE PLAGUE. I've always felt so welcome at TruGym and enjoy making my daily trips. | Read 101-120 Reviews out of 258 They now refuse to refund monies taken. How many stars would you give TruGym? there are no fitness classes like totally shredded in the evening. Here are 8 tips for writing great reviews. Still waiting on a response to my request for a refund. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures'
Have to say though the gym is lovely, with a wide range of equipment. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. It would also be good to have some hit classes in the morning at 6. Required fields are marked *. Here are 8 tips for writing great reviews. Awful!!! Gym is always clean and range of machines is good. It's a public swimming baths not a gym. And parking right outside that's free!! I prefer to go in before work so at 6am and then use the sauna and steam room.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Your experience matters. False advertising! But no way to resolve it. This hasn't happened and all attempts to contact them regarding this is being ignored. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I choose at this time to cancel our memberships and truGym continued to take money from my account. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim .
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14 2023 Trustpilot A/S. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Your experience matters. They definitely make it difficult to contact them through their website. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Great for all ages, shapes and sizes! (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Good luck TruGym you are going to need it! After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. trugym customer service.
People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk In the meantime, they have been taking money out of my account. The number for the centre was not being answered, neither were emails. Good luck TruGym you are going to need it! Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. We also ensure all reviews are published without moderation. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Head office failed to respond to emails! How many stars would you give TruGym? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews.
trugym customer service - americanuzbekistan.org So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Having booked online, I would have expected an email letting me know. The gym did not respond to my complaint. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. How many stars would you give TruGym? The main reason that I joined is for the Les Mills Combat class. We also ensure all reviews are published without moderation. Most of the equipment is very old and remains unfixed for long periods of time.
Contact Us - truGym 1/pool too cold to use from me joining in November to February. This year I registered again with a different email address. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. How many stars would you give TruGym?