Onboard Credit can be applied to Shore Excursions, Beverages, Items from The We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. Beauty Salon/Spa:The Greenhouse Spa & Salon is our premier, luxury day spa. For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. So, of course unless some special additional, non-standard verification is requested, any OBC can be used to offset the HSC. Distribute your ship phone number to friends and relatives. Please note that this is a U.S. government regulation over which Holland America Line has no control. I guess we will postpone booking as many shore excursions as possible so we can use our shipboard account and hope none of the tours we postpone are sold out. In fact I had like a $3.00 credit still on card from casino last evening of one cruise and they called me twice to come cash it out! Cooking facilities onboard are not considered kosher. Holland America Line Extends Military Onboard Spending Money Offer to Canadians; Now Includes First Responders and Healthcare Heroes for Select Cruises Cigarettes may also be subject to a tax imposed by state and local authorities. Allsuch requests should be made before sailing through your travel advisor. The final amount billed may take up to 24-hours following disembarkation. For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. appreciate the info. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Holland America Offers Limited-Time Onboard Credit For Military Do Not Sell or Share My Personal Information. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. These will be used first and are not refundable. I think they use this for special social events for the crew. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. But after reading the above post it looks like I will have to have the full 420.00. Usually there is a fee required. A fare will be considered a Comparison Fare only if its booking consists of details that are identical to those of the original booking (including, but not limited to, the same ship, sail dates, stateroom category and number of guests as the original booking). Holland America There is a charge for the use of the self- service launderettes and it is coin operated. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. Ability to bypass unpredictable checked baggage fees, Full money back plus $500 on-time guarantee. ONE THING THAT I WOULD LIKE ALL OF US TO DO - on your HAL surveys, recommend that HAL allows us to use OBC toward tours booked prior to boarding. You will be responsible for all costs you incur to join the vessel at the next port. Guests who wait to checkin at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. suits you. You should have it available at the gangway when disembarking so please. Please Note: This online procedure must be completed prior to your sail date. I didnt know how we would spend the OBC I had. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. popular and unique itineraries. Mosquito-borne Illnesses:Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. Holland America Cruise Deals - Free Upgrades HAL does listen (at times) to their cruises, so please tell them to allow this. All guests are required to disembark the ship at this time. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Beach Towels to take ashore will be available upon arrival at the Gangway. Started August 27, 2021, By You will be able to leave a comment after signing in, By With RCCL there was no hold, I gave my creditcard number and that was it. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. You can also use your OBC for laundry service, Bingo, bar events (classes, wine tasting, bar crawls), cooking class (someone just posted that they cost $65! Fax Service: Please contact the Guest Services for details if you wish to send a fax. We're sorry, this promotion has ended. Cash deposits can be made on the last day of the cruise. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. Other exclusions and terms may apply; void where prohibited. Promotional credits are nonrefundable. prior to debark. Onboard Credit: Depending on stateroom category, guests receive up to $150 onboard credit per person that can be used for a variety of amenities, including specialty A password will be selected by the parent/guardian of the child. Please be sure you understand the requirements for a service animal to disembark in each port of call. Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. For many years we have emphasized environmental stewardship and conservation in our operations. Any and all charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. Limitations apply. Some clearances will require face to face inspections, details will be communicated to you onboard. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. You may request seating time, table size and indicate with whom you wish to dine. Or let it continue, as you disembark from the ship and journey inland. WebHolland America Featured Promotion Get This Deal Avoya Advantage Exclusive Up to $500 Free Onboard Credit, Free Upgrades, Save up to 30%, Free Beverage Package, up to $600 Free Shore Excursion Credit PLUS More! If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. of disembarkation. For further information on our relationship with airlines, please refer to your Cruise Contract. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico. No exceptions will be made. will be reduced by the amount of your OBC when they charge your credit card at the end of the cruise. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. Hope all HAL ships will soon have this. Holland America Line Rewards Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. Holland America Line is But it will work for me.. Cash is accepted in our casinos. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. If so, are there any categories/types of OBC that can't be used for the daily service charge? Guests are urged to complete the Online Check-in process before leaving home. The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the Unused TA credits were credited back to our credit card at the end of the cruise. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Mostlocations will accept major credit cards, and some will accept U.S. dollars. From rejuvenating at the spa while enjoying ocean views to making magical memories during once-in-a-lifetime excursions, weve got you covered. On the second day, go to the desk (or a kiosk) and ask for a copy. Mail: Letters and postcards may be mailed from the ship while in ports of call. onboard Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Immigration and administrative rules may require the vessel to collect and safeguard guest passports and guests to complete landing cards prior to some ports of call. Cruise lines are no different. Book your next Holland America cruise and get up to $150 onboard credit per stateroom. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Please note that minimum age for guests using the fitness center is 16. Theres never a dull moment on your Holland America Line cruises. All staterooms are equipped with hair dryers. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. During the voyage, a safe to store your valuables and important documents is available in your stateroom. For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary. I don't have to hope that they credit it to the right place. Crew Appreciation and Service Charge Policy. Registration is free and there is no obligation to bid. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. Promotion is based on promotion code(s) N2 and based on double occupancy. At Holland America Line, cruising is our passion. Florida_gal_50. Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. Im sure it will all work out and if we can buy them an excursion and drinks that will be great. Cruise Documents: Holland America Line Express Docs Eco- friendly Cruise Documents. Enjoy the timless elegance of ocean travel. For some people it isn't a lot, for young families I could be quite a bit of what they set aside for splurging. Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. (Required for kids and tweens ages 3 12). All other questions and concerns regarding air arrangements should be directed to your travel advisor. We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. Customs officials will not be available at the ship during check-in to register valuables. LauraS Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. The Wireless Maritime Service system is available for use when the ship is in international waters. Holland America Line does not discriminate against persons on the basis of disability. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. While some credits are Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. In the absence of running water, use alcohol-based hand sanitizers to protect your health. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. Dive In featuring hamburgers and hot dogs. Powered by Invision Community. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. Would the front desk be able to tell us do you know? Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. Dining venues vary by ship. However, effective on voyages commencing July 1. Payment of any fines levied is the responsibility of the individual guest. Ships Registry: The Netherlands. No, the cash deposit is the same as the credit card deposit. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. We don't drink enough to make the drink package pay. Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. Other restrictions and exclusions may apply. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). HAL is neither responsible nor liable for any printing errors. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Cash Advance: Cash advances are available at the Guest Services. Any amount in excess of this allowance will be not be allowed onboard. How do I get to use the $200 obc for grats for 3rd in cabin? For this reason,guests are encouraged to obtain travel medical insurance prior to travel. Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. Your baggage will arrive in your stateroom later that afternoon. For 21+ day voyages (excluding Grand Regarding the children, what I was told by HAL is (oh, BTW, I have a 13-year-old son who is a child with autism and, while very high functioning, still has some autistic tendencies, coupled with ADHD) that there were two ways to approach this. The final amount billed may take up to 24-hours following disembarkation. One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! Time Of Your Life Cruise Offer | Free Balcony Upgrades | Holland Having said that, remember that rules do change by ship and also some ships are stricter than others. If downloading or using off ship, your regular carrier rates may apply. Offer applies to 1st/2nd guests in a stateroom only. Powered by Invision Community. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. On the morning of disembarkation, guests with no credit card payment need to settle their onboard account on the morningof disembarkation. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Receive our most popular amenities - Shore Excursions, Signature Beverage Package, Specialty Dining, and our most popular Wi-Fi - included in one premium cruise package. This will help prevent delays in obtaining pre-authorization on board. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. OBC from HAL generally cannot be used in the casino, while OBC that you (or your TA or someone else) provided can be used. Yes, you are correct. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. In Seattle. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. When you board and look at your on board account you will see entries like these: The first is for any on board credits purchased for or by you and are fully refundable. Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. Mobility Equipment: The safety of our guests and crew is our number one priority. Learn more, If duty-free shopping makes your heart skip a beat, then you may love using Onboard Credit in our signature shops. (Only a few days before I told her about the deposit, she booked this cruise on a frenzied whim [long story, it was all rather unexpected] and, because of the deadline, I suppose, had to pay for the entire cruise for all seven of us in Oceanview rooms at the time that she booked it). But after reading the above post it looks like I will have to have the full 420.00 I'll check this out againOn Carnival I only needed to put down the 200.00. Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. The reduced deposit applies to sailings of 3 days or longer. We regret any inconvenience this may cause. The OBC is like an initial deposit. Boarding may be denied or fines may be levied against those guests without proper documentation. The provider simply wants to make sure you have enough available credit to cover your reserved charges, which, in this case, would be the 'average' daily on board charge per person. Frequently Asked Cruise Questions - Know Before You Go You can make a difference in the following ways: Holland America Lines youth activities program Club HAL offers an array of entertaining events for kids and teens ages 3-17. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. While some credits are designated for certain activities (e.g., shore excursions), others give you the opportunity to spend it in multiple ways. Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. Rather than adding extra to hotel service charge, you can also donate to crew fund. Additional communication instructions can be found on board the ship in your stateroom information directory. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. both aerobic and strength-training equipment. Holland America U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. For this reason, Holland America Line has size and weight guidelines for scooters. I do like the new kiosks near the front desk for running off a copy of my bill without having to wait in line at the front desk. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. Casual dining is available in the Lido Market every night. With Carnival, they held $70X4 adults and $70X2 kids. Fares are based on Promo(s) DN*. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). Started June 21, 2021, By America It is also a good idea to bring your prescription for eye glasses or contacts. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship.