The Aritzia Community Relief Fund, which was supported by the ongoing loyalty of its customers and the generosity of its suppliers, partners and service providers, reached $20 million (Canadian dollars). If you return items purchased on aritzia.com via Afterpay in store, we'll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. 16, 2020, 07:00 AM. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. After the Black Lives Matter protests last summer, Aritzia started by investing $1 million to expand and strengthen its Diversity and Inclusion Program and established an Executive Diversity and Inclusion Committee led by Wong. Aritzia started a phased reopening of stores on May 7. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. It wasnt easy seeing all our boutiques closed and the corresponding decline in our revenues and our profitability, said CEO Brian Hill during a conference call with analysts Thursday after the company released its first-quarter financial results. Most corporations have tons of money in reserve funds that could easily be used," wrote one user. E-commerce helps keep Aritzia profitable - Retail & Manufacturing Photographed by Eric Soltan - [+] https://www.ericsoltan.com, The Super Puff pop-up shop, which is an immersive pop-up environment that opened in December 2020 in SoHo, is aptly named Super World. Should you need anything else, you can always reach us on our live chat or through email at service@aritzia.com. Subsequent instalments to Afterpay may be required. Were in this together. Return processing typically takes 7-10 business days. real change starts from within," says Jennifer Wong, President and Chief Operating Officer of Aritzia. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). Newspapers Limited, 8 Spadina Avenue, 10th Floor, Toronto, ON M5V 0S8. All proceeds during this time go directly to the Aritzia Community Relief Fund 100% of which will be distributed to our people. More premier locations are becoming available and under increasingly compelling financial terms, he said. The Aritzia Refund policy is similarly strict . Opinions expressed by Forbes Contributors are their own. "This gift to essential workers has become a staple piece of clothing, thank you @aritzia," one woman posted on Instagram. Aritzia optimistic about future but endures new round of - The Star It can take up to 14 days to receive and have your return processed onto your original method of payment. For further information: Helen Kelly, Vice President, Investor Relations, 604-215-6557, [emailprotected]. For every package purchased (you can pick up the Diamond package for $100 or the Double Diamond for $200), Aritzia will donate two back to the community on your behalf. A Return Label has been provided with your original order. Are your stores open? There is a tremendous amount going on around us, all of us, and it's a very challenging time for everybody in many different ways. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. In early March, when COVID-19 first began rearing its head around the world, few could imagine the toll it would take on the fashion industry. As for what customers can expect, Hill confirmed that a continued focus on Everyday Luxury will be paramount. The retailer says it . |. In 2019, Black buying power reached $1.4 trillion, according to Selig Center for Economic Growth, and is expected to grow through to 2024. We know that every decision we make during this time impacts our community as a whole. Cant wait to see you soon. In a year thats been anything but normal, the holiday season offers us a chance to look back on the past 12 months and reflect on the resilient efforts of so many, and of all that weve accomplished together. Immunization providers should follow their regulatory/employer guidance for reporting . All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Net revenue totalled $111.4 million, down 43.4 per cent from $196.7 million in the same time last year. Bottom line Both companies. For purchases made online, you can return your purchases online and in store. If youre returning items from multiple orders, please contact Aritzia Concierge to set up your return. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). What is the Return & Exchange policy for items ordered on Aritzia.com? Its critical to note that this is merely the beginning the brand knows it has a lot of work ahead. We work hard to create opportunities for young women to join the workforce and gain skills to grow in multiple career paths because championing, supporting, and growing women in leadership and across all levels of our organization is core to our beliefs., Tasha Tilberg with her twins, wearing the Cause Mom collection, a unique collaboration with Cause We [+] Care, Photo Credit: Courtesy of Aritzia. What if I need to return or exchange something? Description. VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity to expand its business amid the global pandemic. Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. Aritzia has closed all 95 of its stores as a precaution during this coronavirus crisis. If you buy a product we have recommended, we may receive affiliate commission, which in turn supports our work. like Jennifer Lopez, Kendall Jenner and Hailey Bieber, covet the brand's everyday luxury looks. Were committed to being both responsive and responsible as we move forward with everyones safety in mind. Our eCommerce business continued to surge, increasing 47% on top of the 79% increase we saw in the third quarter last year.. Interested? |, Don't worry, you can opt out any time. When typing in this field, a list of search results will appear and be automatically updated as you type. If you purchased from aritzia.com, you can ship your return back via mail using your return shipping label included in your order. Let's continue to take care of each other," continued Mr. Hill. "The minute we closed all of our stores in mid-March, we started planning to reopen. The return-to-work policy, including masking and antigen testing, for employees and students with COVID-19 remains unchanged. The brand is also leaning in on its Diversity & Inclusion initiative, which is newly committing $1 million CAD to internal improvements. After 14 days of reopening, we will no longer accept returns or exchanges. Get our Fashion & Beauty newsletter by tapping the button below. So anything you buy, like the All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Aritzia has also enjoyed well-deserved celebrity hype: The Super Puff puffer jacket, which was first released in 2018, has been worn by Ariana Grande, Kendall Jenner, Hailey Bieber, and Margot Robbie, catapulting it to fashion icon status. Our retail came back stronger than pre-pandemic levels, and for the first time since the start of the pandemic, all of Aritzias boutiques were open for the entire duration of the quarter, Hill said. For purchases made in store, you can return or exchange your purchases in store only. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. While Aritzia has managed to survive and thrive in 2020 a year that will be remembered for the acute challenges it's posed on all businesses the brand's ability to remain profitable can, and should, be continued by raising the stakes on inclusivity. Sales growth inthe United Statessustained unprecedented momentum, increasing 115% and representing 44% of our total revenue in the quarter, Hill said, in the company release. The brand's mystifying success story has offered a glimmer of hope for brands who were harder-hit by the pandemic and looking for ways to rebuild. It was the culmination of this move, along with Aritzia's excellence in offering "Everyday Luxury," that enabled its e-commerce to grow in excess of 150 percent in just one quarter. Last month, Jennifer Lopez posted a photo of herself on her Twitter and Instagram accounts wearing the brands iconic Super Puff, in white, with the caption: Cozy morning in my Super Puff, Thank you @AritziaI love it! Hill acknowledged the post during the earnings call, saying the artist did a little favor for us at the end of the year.. Aritzia did not request any additional contribution from its customers beyond the entirety of sales for the limited time.