apple technical specialist training

The work environment for an Apple technical specialist is usually in an Apple Store. The entire store team benefits from your commitment to providing the best care for customers. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . You will be working with customers one-on-one to help them with their Apple products. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Records the default button state of the corresponding category & the status of CCPA. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Therefore, we are committed to treating all applicants fairly and equally. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Here's what we know so far. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. The entire store team benefits from your commitment to providing the best care for customers. When a customer needs assistance, you quickly assess their situation. Another perk of working there: Customers love Apple, so my days were often pleasant. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Core training took place off-site and included 15 new employees like myself. View All Courses Questions? And after you've passed an exam, display your verified digital badge on any professional networking site. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Badges are issued and managed through Credlys digital badging platform. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. When a customer needs assistance, you quickly assess their situation. This cookie is set by GDPR Cookie Consent plugin. You can find information about the accommodations request process in the. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Some employers may accept candidates with a high school diploma or an associates degree. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. At other times, you refer customers to support team members who get them up and running again. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. You know, just like the things we make. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Own your learning schedule with self-paced, online courses. Take proctored certification exams from your home or office. Apple Technical Specialist - Murray - Apple - beBee Apples most important resource, our soul, is our people. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Apple is an equal opportunity employer that is committed to inclusion and diversity. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. Title(s) held: My official title was "specialist." Design and lead tailored in-person and virtual trainings.. Apple Inc. All rights reserved. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. What It's REALLY Like to Work at an Apple Store - Business Insider Thanks to her teams help and extra tech training, she got to know our products inside out. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Youre supporting people. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. Come to us in your pursuit of success. Its a secure, shareable credential. Technical Specialists may be required to travel to customer sites. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. They offered benefit options such as health care for all employees full- and/or part-time. Surname must be different to the First Name. Retail Tech Support - Careers at Apple - Apple (UK) What Is A Technical Specialist - Zippia At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. By helping Apple maintain strong relationships with customers, you are instrumental to our success. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Youll need to be flexible with your schedule. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. US-Technical Specialist - Careers at Apple Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Each of those locations employs over 100 people totalling about. Salary: Technical Training Specialist in Strathroy (Canada) 2023 Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Fujitsu Technical Systems Specialist Salaries Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. All our courses are practical, hands-on, and led by trusted Apple experts. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. They must also have excellent customer service skills. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You get to work with really creative people. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Apple participates in the E-Verify program in certain locations as required by law. And thats our greatest strength. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Apple expert providing guidance and training on Mac support to other support team members. Copyright Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Below, we have recapped what to expect from Apple this March and April based on rumors. By helping Apple maintain strong relationships with customers, you are instrumental to our success. In this role, you wont be expected to repair hardware. Great offering by Apple! At Apple, the learning never ends, and team members continually support each other. Apple introduces new professional training to support growing IT Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . I agree to the. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. An Apple logo or digital badge is a seal of approval and a promise of excellence. You maintain composure and customer focus while troubleshooting and solving issues. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. A woman in tears came into the store because she had dropped her phone in the water. Apple Inc. All rights reserved. Navigate to our course pages through the links below. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. You may be communicating with customers about technical issues or non-technical issues. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Here are three trends influencing how Apple Technical Specialists work. Apple Training Training - LearnQuest Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. iOS 17 Wishlist What Do We Want to See? The cookie is used to store the user consent for the cookies in the category "Analytics". Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour.